FAQs

How long does jewelry take to ship?

All jewelry is sealed to help prevent scratches and tarnishing, and that process can take a few days to fully cure. For items that are already made, they will ship out in 1-2 days. For items that are made to order, it may take up 5 days to complete the order and ship it out. 

Do you take custom orders?

Yes! You can reach out to me here and we'll work out the details, including the design, price, and time frame. 

How long do custom orders take?

It depends partly on how many orders I have to fill and the complexity of the custom order. It typically takes anywhere from 1-7 days, but you can reach out to me for a more specific estimate!

Can you gift wrap my order?

All jewelry is gift wrapped for free. If you want something packaged separately or if you want me to include a note, write me a note at checkout! 


To see what the packaging looks like, check out this post on Instagram.

Do you repair jewelry?

Most of the time, I am able to repair your jewelry and I can even pay for the shipping depending on the circumstances. It's important to me that your jewelry lasts as long as possible! Reach out to me at naomi@mikazukicrystal.co or on Instagram (@mikazukicrystal.co) and we'll work it out.

Can I cancel my order?

If you ordered something custom, you can cancel your order if I have not yet started on it. Reach out to me to check on the status of your order. If it was an item that was already in stock, you can cancel it if it hasn't been sent out! Just reach out to me to let me know (naomi@mikazukicrystal.co).